Return Policy
Effective Date: September 10, 2026
Because I sell both one-of-a-kind original artwork and limited-edition fine art prints produced by a third-party fulfillment provider, the return and refund process differs depending on the type of artwork purchased.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
Original Artwork
Final Sale
Original paintings are one-of-a-kind works of art and are generally final sale.
I do not accept returns or provide refunds for original artwork because of:
- Change of mind;
- Personal preference;
- Subjective dissatisfaction with the artwork;
- A decision that the artwork does not suit your home or space;
- A change in decorating plans;
- Differences in appearance caused by the purchaser's monitor or device; or
- Other reasons unrelated to a defect, damage, incorrect fulfillment, or a legal right to cancel or obtain a remedy.
Because each original artwork is unique, I cannot resell an original as a standard retail product once it has been purchased and delivered.
Artwork Remains the Artist's Property Until Delivery
The physical original artwork remains the property of Ainsley Guzman Jason until it has been successfully delivered to the purchaser. Once delivery has been completed, ownership of the physical artwork transfers to the purchaser.
Copyright and reproduction rights do not transfer with ownership of the physical artwork.
Damaged Original Artwork
If an original artwork arrives damaged, please contact me as soon as possible and provide clear photographs of:
1. The artwork;
2. The packaging;
3. The shipping box or container;
4. Any visible damage to the exterior packaging; and
5. The shipping label.
Please retain the artwork and all original packaging until I have advised you what to do next. I will work with the shipping carrier and, where applicable, the relevant insurer to determine the appropriate remedy. Because original artwork is one-of-a-kind, a damaged original cannot necessarily be replaced with an identical work.
Where a refund, replacement, repair, or other remedy is required under applicable law, the appropriate remedy will be provided in accordance with that law.
Limited-Edition Fine Art Prints
Limited-edition prints are produced and fulfilled by a professional third-party printing provider, including The Print Space/Creative Hub.
Change-of-Mind Returns
Except where applicable law provides otherwise, I do not accept returns of prints simply because a customer has changed their mind or no longer wants the print. If a customer wishes to request a discretionary return or refund outside the circumstances described below, they may contact me, but approval is not guaranteed.
Damaged or Defective Prints
If your print arrives damaged, defective, incorrectly produced, or otherwise does not conform to your order, please contact me as soon as possible.
Please provide:
1. Your order number;
2. Photographs of the print;
3. Photographs of the packaging;
4. Photographs of any visible damage to the packaging; and
5. A description of the problem.
Please do not discard the print or its packaging until the matter has been resolved. I will coordinate with my fulfillment provider to determine the appropriate remedy. Depending on the circumstances, the remedy may include:
- A replacement print;
- A refund; or
- Another remedy required by applicable law.
The Print Space's current fulfillment terms provide for replacement or refund remedies for qualifying damaged or defective print orders.
Incorrect Print
If you receive a print that is different from the product you ordered, please contact me promptly with your order number and photographs of the item received.
I will investigate the error with the fulfillment provider and arrange the appropriate remedy.
Returns Process
Please do not send artwork back without contacting me first. To request a return, refund, replacement, or other remedy:
1. Email info@ainsleyguzmanjason.com with your order number.
2. Explain the reason for your request.
3. Provide photographs where the request concerns damage, a defect, or an incorrect item.
4. Wait for instructions before returning anything.
If a return is authorized, I will provide the appropriate return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Where a return is required because an item was damaged, defective, incorrectly supplied, or otherwise subject to a remedy that I am legally responsible for, I will provide appropriate instructions regarding return shipping.
Where a return is voluntarily authorized for another reason, the purchaser may be responsible for the cost of returning the item, unless applicable law provides otherwise.
Refunds
Where a refund is approved or legally required, it will generally be issued to the original payment method. The timing of the refund may depend on the payment processor or financial institution.
Where a third-party fulfillment provider is involved, processing of the underlying production refund may need to occur before the corresponding customer refund can be completed.
Consumer Rights
Nothing in this policy limits any statutory right of cancellation, refund, replacement, repair, or other remedy that applies to a purchaser under the law governing their transaction.
If applicable law provides a mandatory right that differs from this policy, the mandatory legal right will apply.
Contact
For all return and refund enquiries:
Ainsley Guzman Jason
Email: info@ainsleyguzmanjason.com
Phone: +1 (250) 986-4446