Shipping Policy:
Effective Date: September 10, 2026
I ship original artwork and limited-edition fine art prints internationally. Because original paintings and prints are fulfilled differently, please read the section that applies to your purchase.
Original Artwork
Shipping Method
Original paintings are shipped internationally using FedEx International. Standard shipping for original artwork is complimentary worldwide.
Processing and Packing Time
Original artwork requires careful preparation and specialized protective packaging before it can be shipped internationally.
Please allow 7–14 business days from the date of purchase for packing and preparation before dispatch.
This preparation period allows time to obtain appropriate packaging materials, safely secure the artwork, prepare the shipment documentation, and arrange collection by the carrier.
Transit Time
Once your artwork has been dispatched, estimated FedEx International transit time is 5–10 business days.
The 5–10 business-day estimate applies to carrier transit time after dispatch. It does not include the 7–14 business days required for preparation and packing.
As a result, customers should generally allow approximately 12–24 business days from purchase to delivery, although actual delivery times may vary.
These are estimates rather than guaranteed delivery dates.
Delivery Delays
Delivery may take longer than the estimated timeframe due to circumstances including:
- Customs processing or inspection;
- Import requirements in the destination country;
- Weather or natural events;
- Carrier delays;
- Public holidays;
- Incorrect or incomplete delivery information;
- Delays caused by the recipient or destination country's authorities; or
- Other circumstances outside my reasonable control.
If a significant delay occurs, I will make reasonable efforts to assist with tracking and communication with the carrier.
Customs, Duties and Taxes
International customers are responsible for all import duties, customs charges, taxes, VAT/GST, brokerage fees, customs clearance charges, and other fees imposed by the destination country. These charges are not included in the artwork's purchase price or standard shipping cost unless expressly stated otherwise.
I have no control over the amount charged by a destination country's customs authority and cannot predict the amount that may be assessed.
Please contact your local customs authority before purchasing if you require information about potential import requirements or charges. Refusing delivery because of customs charges does not automatically entitle the purchaser to a refund.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's full name and any required apartment, unit, postal-code, telephone, or access information. I am not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.
Tracking
A tracking number will be provided when available after the artwork has been dispatched.
Customers should monitor their shipment and respond promptly to requests from the carrier or customs authorities.
Limited-Edition Fine Art Prints
Limited-edition prints are produced and fulfilled by a professional fine art printing provider, including The Print Space/Creative Hub. Prints are made to order. Production typically takes 2–5 business days before the order is dispatched. Delivery time after dispatch varies depending on the destination and shipping service available for the order.
Complimentary international standard shipping is provided at checkout. Once your order has been dispatched, you will receive shipping information and tracking details where available.
Print Customs and Import Charges
Where a print is shipped internationally, the customer is responsible for any import duties, customs charges, taxes, VAT/GST, brokerage fees, or other destination-country charges imposed on the shipment, unless otherwise stated or required by applicable law.
Incorrect or Failed Delivery
If a shipment cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the shipment, or failure to pay applicable customs or import charges, please contact me as soon as possible. Where permitted by law, additional costs charged by the carrier for redelivery, return, storage, or reshipment may be the customer's responsibility.
Lost or Damaged Shipments
If an original artwork or print appears to have been damaged during delivery, please contact me promptly and provide photographs of the packaging and artwork. Please retain all original packaging until the issue has been resolved, as the carrier or fulfillment provider may require photographs or inspection of the packaging when processing a claim. I will work with the carrier or fulfillment provider to determine the appropriate remedy.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer law.
Please refer to the Return Policy for more information regarding returns and refunds.